Resume

EXPERIENCE

GTxcel
Senior Product Designer / May, 2013 – Present / Southborough, MA

  • Lead product management and design with user-centered, collaborative, lean startup, and design thinking approaches to product design and delivery
  • Define and implement product and UX strategy for multiple content management systems 
  • Design experiences for magazine publishers and TV news broadcasters – audiences and editors.
  • Set annual and quarterly product goals and measure progress as I work with teams to execute them. 
  • Plan and carry out user and customer research activities – interviews, usability testing, observations, etc.
  • Designed an event-driven analytics tracking and reporting platform to help customers make data-driven decisions, measure key performance indicators, and support their advertisers

RSA, the Security Division of EMC
Senior User Experience Designer /June, 2009 – May, 2013 / Bedford, MA

  • Create wireframes, prototypes, and UI specifications; lead peer and cross-functional reviews for web-based application user interface designs
  • Plan and execute usability testing strategy; use in-person or remote testing with live products or interactive prototypes to identify usability issues for prioritized product features; communicate findings and work with teams to resolve issues and improve usability
  • Participate in team demos, retrospectives, sprint planning, and daily stand-ups as the User Experience Design Lead for agile software development teams

Wiklund Research and Design
Research Intern / January 2009 – June 2009 / Concord, MA

  • Supported development and usability testing of interactive prototypes for medical devices

Bentley Design and Usability Center
Research Intern / May 2008 – August 2008 / Waltham, MA

  • Conducted user research projects for large corporations and government agencies
  • Research methods included usability testing, semi-structured interviews, collage activities, and surveys

Bentley University Student Projects

  • EMC Corporation – Performed market research, developed a go-to-market strategy for a new product
  • Children’s Hospital Boston – Analyzed business processes to improve reimbursement

Nuance Communications
User Research Consultant July 2008 – August 2008 Burlington, MA

  • Planned and implemented a user research study to test a mobile software application
  • Quantified users’ perceptions of system performance

Sentient Jet – Private Jet Membership

  • IT Systems Manager / October 2003 – August 2007 / Weymouth, MA
  • Installed and managed IT and telephone systems for on-site and remote users 24 x 7
  • Developed and maintained a call center with dynamic call routing vectors and IVR

EDUCATION

Bentley University Waltham, MA
Master of Business Administration, May, 2009
Master of Science in Human Factors in Information Design, May 2009
President of hFIDO – Human Factors Graduate Student Association
3.8 GPA – Member of Beta Gamma Sigma – International Honor Society

Rensselaer Polytechnic Institute Troy, NY
Bachelor of Science in Information Technology with a concentration in Psychology, May 2003
3.5 GPA

TECHNICAL EXPERTISE

Figma, Adobe Creative Suite, Axure, Balsamiq, Morae, Visio, Project, HTML, CSS, JavaScript, SQL

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